FAQs

Get to know your pool:

Why does my pool always have algae?
There can be several reasons for algae growing in your pool.

Chlorine Pool

  • Your CYA may be too high. This level needs to be between 50-100. Once the level gets above 100, the pool can go into “chlorine-lock.” If this happens algae will grow.
  • Dirty filter. Poor circulation can cause algae growth.
  • Using shock instead of chlorine tabs. Shock will increase the chlorine level in your pool, however, it only last for 24 hours. You will need tabs to maintain a consistent chlorine reading.

Salt Pool

  • Lack of salt. Algae will grow if there’s not enough salt in your pool to generate into chlorine. The recommended salt level is 3200 ppm.
  • Salt cell needs to be cleaned. Once the salt cell gets clogged or dirty it’ll resist flow, decreasing the output of chlorine.
  • Dirty Filter. Poor circulation can cause algae growth.
Why isn’t my pool light working?
This could be as simple as the GFI switch. Water could be in the light resulting in needing a new bulb and gasket. The fixture itself is out and would need a full light replacement.
Why is my pump motor making a weird noise?
If the pump is making a weird noise it could be a clogged impeller. Take out the basket inside the pump, behind it there will be a circular hole. Debris will sometimes bypass the basket and get clogged inside there. Use your finger or a small tool to get out the debris. Do this with the equipment OFF.
The bearings are going out. This means the motor is on its last leg and will need to be replaced.
If the sound is a more of a humming noise, it could be the capacitor.
Why does my spa lose water while the equipment is off?
Normally, this is the cause of a faulty check valve.
Why is my pool losing water?
During the summer season it’s normal for your pool to lose 1-3″ of water a week. If the pool is losing more water than that or during the colder months you’ll need leak detection. Leak detection will determine if it’s coming from a crack in the pool or skimmer or main drain line.
You can do a method called the “bucket test.”
Fill up a bucket with water even with the pool. Mark that line with a sharpie. Normally, it works best on your top step. Then wait to see if the water level drops and how fast it’s dropping.